Keep in mind that the person on the other side of the line might turn out to be a dying daughter’s father, an unpredictable criminal, or just a prankster. Your task is not just to pick up the calls, but also to react appropriately to the situation – sometimes giving first aid instructions is enough, at other times a police, fire department or paramedics’ intervention is a necessity. In 911 Operator, you take on the role of an emergency dispatcher, who has to rapidly deal with the incoming reports.
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